Last Updated: 30 October 2025

Welcome to Zovya (“we”, “our”, “us”). By accessing or shopping on https://zovya.in, you agree to the following Terms & Conditions.
Please read them carefully before using our website or making any purchase.

We may update these Terms at any time. Continued use of the website after updates means you accept the revised terms.

1. Eligibility to Use

Use of this website is available only to individuals who can legally enter into binding contracts under applicable Indian laws.
Persons under the age of 18 years or otherwise incompetent to contract under the Indian Contract Act, 1872, are not eligible to use Zovya.

2. Account Registration

You may shop as a guest or create an account on our website.
When creating an account, you agree to:

• Provide true, accurate, and current information.

• Maintain the confidentiality of your login credentials.

• Take full responsibility for all activities under your account.

Zovya reserves the right to suspend or terminate any account if false information or misuse is detected.

3. Electronic Communication

By visiting Zovya.in or communicating with us electronically (via email, SMS, WhatsApp, or notifications), you consent to receive communications from us in electronic form.

4. Reviews, Feedback & Submissions

Any comments, feedback, suggestions, or reviews submitted by users may be used by Zovya for marketing or promotional purposes without compensation.
You agree not to post unlawful, defamatory, abusive, or misleading content.
We reserve the right to monitor, edit, or remove such content.

5. Product, Pricing & Availability

• We make every effort to display accurate product details, images, and pricing.

• In the event of errors in product description or price, we reserve the right to correct or cancel orders prior to dispatch.

• Prices, offers, and availability are subject to change without prior notice.

• Displayed images are for reference; actual product color or packaging may slightly vary.

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6. Orders & Payments

• All orders placed on Zovya are subject to confirmation and availability.

• We may cancel or limit quantities per customer or per order if misuse or bulk ordering is detected.

• Payments can be made through the methods available at checkout (UPI, Credit/Debit Card, Net Banking, Wallets, COD, etc.).

• In case of payment failure or cancellation, no order confirmation will be processed.

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7. Shipping & Delivery

• We aim to deliver products within the estimated timelines mentioned on the website.

• Delivery times may vary depending on your location and courier service availability.

• Tracking details will be shared via email/SMS once the order is shipped.

• Zovya is not liable for delays caused by courier partners, weather conditions, or unforeseen circumstances.

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8. Returns, Replacements & Refunds

Our Return & Refund Policy governs product returns and refunds.

• Only unused products in original packaging are eligible for return within the specified time frame.

• Damaged or incorrect items must be reported within 48 hours of delivery.

• Refunds (if applicable) will be processed to the original payment method within 5–7 business days after product inspection.

You can read the full Return Policy here: Return & Refund Policy Page

9. Use of Website

You agree not to:

• Use the site for unlawful, fraudulent, or unauthorized activities.

• Upload or distribute viruses, spam, or harmful code.

• Interfere with the website’s security or functionality.

• Copy or misuse our brand, content, or images without permission.

Violation of these rules may result in account suspension and legal action.

10. Intellectual Property

All content on Zovya.in, including text, graphics, logos, icons, images, and software, is the property of Zovya and protected under the Copyright Act, 1957 and applicable trademark laws.
Reproduction or redistribution of any material without written permission is prohibited.

11. Limitation of Liability

Zovya shall not be liable for:

• Indirect, incidental, or consequential damages arising from website use or product purchase.

• Delays, data loss, or business interruption due to technical issues.

Our maximum liability shall not exceed the value of the product purchased.

12. Indemnification

You agree to indemnify, defend, and hold harmless Zovya, its employees, directors, agents, and affiliates from any claims, damages, or liabilities arising from:

• Your breach of these Terms,

• Violation of applicable laws, or

• Misuse of the website.

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13. Termination

Zovya may suspend or terminate access to your account or restrict usage if we find any violation of these Terms & Conditions.
All obligations incurred before termination shall survive, including payment and indemnity clauses.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.
Any dispute arising out of or related to these Terms shall be subject to the jurisdiction of the courts in New Delhi, India.

15. Changes to Terms & Conditions

We may modify, update, or replace these Terms & Conditions at any time.
Please review this page periodically for updates. Continued use of Zovya means you accept the revised Terms.

16. Contact Information

For any queries regarding these Terms & Conditions, contact us at:

📧 Email: help@zovya.in
🌐 Website: https://zovya.in
📍 Address: Talab Road, Dhanwapur Village, Sector 104, Gurugram, Haryana 122006 India