Return And Refund Policy

Last Updated: 30 October 2025

At Zovya, we are dedicated to providing an exceptional shopping experience.
In line with this commitment, we have established a transparent, fair, and customer-friendly Return & Refund Policy, as outlined below.

1. Generous Return Window

You have a 3-day window from the date of delivery to initiate a return.
This timeframe allows you to thoroughly evaluate your purchase and ensure it meets your expectations and requirements.

2. Hassle-Free Returns with Free Return Shipping

We want you to shop with complete confidence.
If you are not entirely satisfied with your purchase, you can return it at no additional cost.
All approved returns will be collected by our courier partner with free return shipping.

3. Return Eligibility

To ensure a smooth return process, please make sure that:

The item is returned in new, unused condition and in its original packaging.
All tags, labels, accessories, and documentation are intact.
The product has not been used, washed, altered, or damaged by the customer.
Returns are requested within 3 days of receiving the product.

We accept returns for:

Damaged or defective products.
Incorrect or missing items received.

Please note: Products marked as non-returnable, final sale, or personal care items (for hygiene reasons) cannot be returned.

4. Return Process

Follow these simple steps to initiate a return:

Contact us via email at help@zovya.in within the 3-day return period.
Mention your Order ID, registered mobile number, and reason for return.
If required, our team may request unboxing video or photos for quality verification.
Once approved, we’ll arrange a reverse pickup from your address.

Please ensure the product is securely packed to avoid any damage during transit.

5. Refund Process

Once your return is received and inspected:

We will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within 2 business days after product inspection.
Refunds will be issued to your bank account or UPI ID as provided during return initiation.

Please note:
Refund timelines may vary depending on your bank or payment provider, but typically reflect within 3–7 working days.

6. Order Cancellation Policy

If you wish to cancel an order:

Please do so before the order is shipped.
Once the order is dispatched, it cannot be canceled but may be returned after delivery.
To cancel, log in to your account and use the “Cancel Order” option or email us at help@zovya.in with your Order ID.

7. Customer Responsibility

The returned product must be securely packaged to prevent any transit damage.
If the returned item is damaged or missing components due to improper packing, refunds may be denied.
In cases of misuse, false claims, or policy abuse, Zovya reserves the right to reject future orders or returns.

8. Need Help?

For any questions, assistance, or clarification regarding your return or refund, please reach out to our support team:

📧 Email: help@zovya.in
🌐 Website: https://zovya.in

Our team is happy to help you with a quick and smooth resolution.

Zovya — Your Satisfaction, Our Priority

We sincerely appreciate your trust in Zovya.
Your satisfaction is our top priority, and we’re committed to ensuring your shopping experience is nothing short of exceptional.